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All payments are due by and no later than the time of the shoot, and other service provided. Acceptable forms of payment are Cash, Card, Venmo or Check. Please make all checks out to Live Safe Media, LLC.
Do you do staging?
No. We do photography only. If a property is not staged when we arrive, we will either shoot as it is, or come back for a later shoot depending on the Agent’s preference. Reshoots may invoke a reschedule fee.
Can you provide me with headshots for my website?
Yes, we shoot beautiful head shots, unfortunately we don't offer this during a real estate shoot. Any pictures beyond the scope of real estate photography will not be shot while shooting a home. If you need a head shot, we would be happy to schedule a time for that in a studio, not on a location. I do not carry the necessary lighting equipment when shooting a home to also shoot portraits. Charges start at $80 for 5 Photos Minimum for your social media.
What are the responsibilities of getting a property ready?
Please note that we expect the property to be photo-ready for the time you set your appointment for. If we must wait longer than 1/2 hour (30 minutes) after that set time at a site for it to be prepared (or to be let into the property), we add a 25% fee; if we must wait an hour, 50%; two hours or longer, or if the shoot is entirely canceled, a 100% fee will be assessed. We reserve the exclusive right to kill the shoot after one hour or more of waiting, at our sole digression. Late or cancel/kill fees must be paid in full before new date will be scheduled.
When is payment due?
Invoice is due and payable on receipt, and we invoice on delivery of images. Invoice must be paid in full before any use of images by the client. Any use prior to payment is a copyright violation.
How are images delivered?
Delivery is via a DropBox, Google download or similar image download service link to the email address(es) you supply. All images will be delivered in this format: JPG images MLS size 2000×1600; additional sizes & crops available on request. WE DO NOT DELIVER RAW FILES. Images will be available for download for a maximum of 30 days; requests for downloads after 30 days may incur additional costs, or may not be available at all. PLEASE SAVE YOUR IMAGES AFTER DELIVERY. This delivery and notice via e-mail shall be deemed completion of this contract in full by Live Safe Media, LLC.
You shot a property for me 3 months ago, can you resend those images?
Possibly. We are NOT an image storage service. We deliver images and hold them online for 30 days. After that, image storage is your responsibility. If we still have the images, we will resend them to you at no additional cost.
Do you do vacation rental photography?
Unfortunately we only do real estate photography for properties listed by agents that involve an MLS.
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