If an area/space was not captured by our photographer or if they made an error such as captured blurry and/or over/under exposed images, we will reshoot the listing at no additional expense to the client. If a reshoot is requested for angles that were not specified before the shoot, the reshoot for those specific angles will be at the expense of the client. Specific areas/angles must be requested ahead of time to be included in the real estate shoot.
Specific/Unique Service Request Policy
If you are requesting a unique service or a standalone service that is part of one of our packages, please Contact us Online or Call Us at 720-324-7647 so we can help you with pricing for the specific service you need.
Out of Service Area Policy
If your listing is outside of our service area, we are still able to accommodate you for an additional travel fee. Questions? Contact us Online or Call Us at 720-324-7647 for assistance with scheduling out of service area listings.
Inclement Weather Policy
Our number one priority is the safety of our photographers and clients. We advise if there is an upcoming storm with severe weather that you reschedule your appointment to ensure the safety of all parties.
If you decide to cancel or reschedule due to inclement weather, please provide adequate notice to ensure the photographer does not head out to the listing.
In addition, If our photographer advises us that it is not safe for them to travel to the appointment, we will need to reschedule your listing. In this case, travel fees will be waived.
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